Off Broadway Policies
All orders ship from Albuquerque, NM within 1-5 days via USPS priority 2-3 day shipping or UPS ground shipping. If you would like expedited shipping please contact us at firstname.lastname@example.org for a quote.
For domestic orders within the United States we charge a flat rate of $8 for orders under $100. For orders between $100 and $250 we charge a flat $15 rate. Orders over $250 ship free within the United States! Shipping is calculated at checkout.
Once the order is shipped, you will receive an email confirmation with the tracking number.
Once your order is delivered to your doorstep, Off Broadway is no longer responsible for what happens to it from that point onward. We recommend choosing a shipping destination where someone will be available to accept delivery. If you would like to set up signature confirmation, please contact us at email@example.com prior to placing your order.
International shipping is calculated at checkout based on destination and weight. Orders under $400 and weighing less than 4 lbs will be shipped via USPS first class mail unless otherwise requested. Shipping usually takes 7 days to 2 weeks.
To some international destinations you will not be able to track packages once they've left the US via first class mail. In these cases, Off Broadway will not be responsible for lost packages. If you would like to purchase insurance on your package email us at firstname.lastname@example.org and we can get you a quote.
The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated or charged by Off Broadway. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
For specific questions or shipping requests, please contact us at email@example.com - We're happy to help!
If you choose pick-up for your order, please visit us in our Nob Hill Albuquerque location at 3110 Central SE, Albuquerque, NM 87106 during business hours. We welcome you to call ahead to arrange curbside pick-up at 505-268-1489 and we will deliver your items to your car when you arrive.
We want you to love your purchase from Off Broadway so if you are not happy with your purchase please contact us within 48 hours of receipt of your order. To initiate a return please email us at firstname.lastname@example.org for return instructions.
Most returns are accepted within 15 days of the shipment date for a full refund less the original shipping cost. The return shipping cost is the responsibility of the customer.
To be eligible for a refund, the item(s) must be returned unused in its original packaging and original condition. We make sure to measure and describe each item as accurately as possible so that you will know what you are ordering. We try our best to ensure product images are as accurate as possible, but we cannot account for variations in computer monitors. Please message us with any questions prior to ordering.
In some cases, a restocking fee of 15% will be charged.
Shipping fees are non-refundable.
Please note: We do not accept returns on Makeup, Makeup Tools, or Wigs.
Please contact us at email@example.com prior to ordering if you need help selecting the correct make up or wigs. We are experts and can help you choose wisely. You are also welcome to call us at 505-268-1489.
If your item arrives damaged, you have 48 hours to contact us at firstname.lastname@example.org with pictures of the damage, and we will either issue a refund or send you a new item.
We will issue your refund as soon as we receive your return. Refunds are issued in the same form as the initial payment, and may take up to 2 weeks to show up on your statement.
If you are an international customer and you select to pay for standard shipping without tracking and insurance, Off Broadway is not responsible for lost, stolen or damaged goods.
All international orders are FINAL.